Privacy Policy

We may collect the following information when you use our website or Android app:

• Account details, including your name and email address.
• Order and delivery details, including your phone number, postal address, products ordered, and order history.
• Payment status and transaction references. Card, UPI, and banking details are processed securely by Razorpay and are not stored by Bothra Vimal.
• Messages you send through our chatbot, contact options, email, or WhatsApp, including the contact details you choose to provide.
• Basic technical information needed for security and reliable operation, such as device type, browser information, and service logs.

• Create and manage your customer account.
• Process orders, payments, cancellations, refunds, shipping, and delivery updates.
• Provide customer support and respond to chatbot or contact enquiries.
• Send order confirmations, payment updates, account notifications, and service-related messages.
• Prevent fraud, protect our services, meet legal obligations, and improve store operations.

We share information only when needed to operate the store, including with:

• Razorpay for online payment processing.
• Shiprocket and its delivery partners for shipment and order tracking.
• Our secure hosting, account, email, and customer-support service providers.
• Government or legal authorities when required by applicable law.

We do not sell or rent your personal information.

We use reasonable technical and organisational safeguards to protect your information. We keep information only for as long as needed to fulfil orders, provide support, maintain required business and tax records, resolve disputes, and comply with law. No internet service can guarantee absolute security.

You may ask to access, correct, or delete your personal information and customer account by emailing hemrajsyntex@gmail.com or calling +91 80790 65240. We may retain records that the law requires us to keep, including completed order, tax, payment, fraud-prevention, and dispute records.

Our store is intended for adults purchasing clothing products. We do not knowingly collect personal information from children under 13. A parent or guardian may contact us to request removal if they believe a child has provided information.

We may update this policy when our services or legal obligations change. The latest version will remain available on this page with its effective date.